Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Level Two Chimney Wilmington Guarantee
We stand behind every chimney we touch in Wilmington because we’ve documented every one of them since 2009. When we leave your home, you hold a written price, a written scope, a written warranty, and a photo record of what we found and what we did. That’s not marketing language. It’s Clause 1 and Clause 4 of the Haven Standard, and we’ve applied it to more than 38,000 chimney inspections and cleanings across our history. If our work isn’t done right, we make it right. No argument, no runaround, no expiration date on integrity. The 365-Day Done Right Promise is stamped on every job we complete in Wilmington, from a routine sweep in Trolley Square to a full liner replacement near the riverfront.
What’s Covered
- Workmanship on every repair and installation. Our technicians are background-checked, uniformed, and trained to NFPA 211 standards, and we back their labor with the 365-Day Done Right Promise - if a joint fails, a seal cracks, or a cap doesn’t perform as specified, we return and fix it at no charge.
- Parts and materials from name-brand suppliers. We source flue liners from DuraFlex and Olympia Chimney, crown repair materials from HeatShield, and caps and hardware from Gelco, Famco, and Copperfield - all procured through Haven’s buying network to keep customer prices honest and quality consistent.
- Complete jobsite cleanup. Chimney work is messy by nature, but your home doesn’t have to be. We lay protective coverings, contain soot and debris, and leave your fireplace area, roof access path, and surrounding grounds as clean as we found them.
- On-time arrival with verified crew notification. Under the Haven Standard’s “Arrive on schedule” and “Verified crews” commitments, you’ll get a text when your technician is on the way, along with their name and ETA. No vague windows, no wondering who will show up.
- Honest upfront pricing with no surprises. Clause 1 of the Haven Standard, H.A.V.E.N. “Have it in writing,” means you receive a written price, written scope, and written warranty before any work begins - never after the technician is already in your living room. We don’t do “call for a quote” because we don’t do pricing games.
Our Satisfaction Promise
If something about our work doesn’t sit right with you, we want to know. Call us at (610) 546-5053 - a live person answers 24 hours a day, 7 days a week - and tell us what happened. We’ll review your documented photo record from Clause 4, pull the written scope from your file, and get a technician back to your Wilmington home to make it right. This isn’t a satisfaction survey that goes into a black hole. It’s a direct line to Corrine Halstead and our operations team, and we resolve complaints by fixing the work, not by offering a discount to go away. The 365-Day Done Right Promise has no loopholes about “normal wear” or “pre-existing conditions.” If we installed it, repaired it, or certified it, and it’s not performing as specified, we return. We’ve honored this promise since 2009, and we intend to keep honoring it for the next 38,000 chimneys.
Before
AfterLicensed & Insured Backing
The real guarantee behind our paperwork is that we’re licensed and insured, with credentials we display on every page and on every job. Licensing means our technicians have met Delaware’s requirements for chimney and fireplace work, and that our operations are subject to state oversight. Insurance and bonding mean that if the unexpected happens - damage to your Wilmington home, an injury on your property, a dispute about liability - you’re not left holding the bag or fighting with our adjuster. We carry this coverage because we’ve seen what happens when homeowners hire unlicensed sweep-and-go operators who disappear after a deposit. Our license number is posted openly, our technicians are named and background-checked, and our insurance is current. That combination - licensing, insurance, documented work, and a named owner who answers the phone - is the foundation that makes the 365-Day Done Right Promise something you can actually collect on. We’re independently owned and operated under the Haven Standard, not a faceless dispatch service, and we plan to be sweeping chimneys in Wilmington long after this season’s fly-by-night crews have moved on.
Free Second Opinion on Any Written Estimate
We’re confident enough in our pricing and our assessments to invite comparison. Bring us a competitor’s written estimate for chimney repair, liner replacement, crown rebuilding, or any other service, and we’ll review it against what we find in your flue. Sometimes the other guy is right, and we’ll tell you so. Sometimes the scope is inflated, the materials are underspecified, or the “urgent” repair can safely wait a season with monitoring. Our camera-scan inspection (NFPA 211 Level 2) gives us the actual condition of your smoke chamber, flue liner, and crown integrity - not a guess based on the age of your house. We say what we found, show you the photos, and give you a written price before any work starts. No pressure, no urgency theatre, no countdown to a fake deadline. Just the facts, documented, with a second opinion that costs you nothing.
What You Walk Away With
Every Level Two Chimney Wilmington visit ends with documentation in your hands, not promises in the air. You’ll receive: a written price agreed before work began; a written scope describing exactly what was done; a written warranty backed by the 365-Day Done Right Promise; and a documented photo record of your chimney’s interior condition, exterior condition, and any repairs or installations performed. This archive practice became Clause 4 of the Haven Standard because we started it in 2009 and never stopped. When you call us back next year, we pull your file and compare. We can show you if that Class III glazed creosote (a hard, tar-like deposit that can fuel chimney fires) is building faster than expected, or if the spalling (surface flaking) on your brick crown has progressed. The photo record protects you from unnecessary work and protects us from unfounded complaints. It’s the most honest tool we have, and we include it as standard on every job.
How Our Guarantee Compares to Typical Chimney Service in Wilmington
| What Wilmington Homeowners Often Encounter | What Level Two Chimney Wilmington Delivers |
|---|---|
| Verbal estimate that changes once work begins | Written price, scope, and warranty before any work starts (Haven Standard Clause 1) |
| No photos or vague “looks fine” verbal report | Camera-scan inspection and documented photo record on every visit (Haven Standard Clause 4) |
| Technician arrives in unmarked vehicle with no identification | Background-checked, uniformed technician; license displayed; text notification when en route |
| Warranty requires you to “call the manufacturer” | 365-Day Done Right Promise: we make it right directly, no buck-passing |
| Voicemail or web form when you need help | Live person answers 24/7 at (610) 546-5053 |
| Pressure to decide immediately on expensive repairs | Free Second Opinion on any written estimate; honest timeline for what can wait |
Frequently Asked Questions About Our Guarantee
It lasts one full year from the date of service. If our repair, installation, or cleaning doesn’t perform as specified in your written scope, we return and fix it at no charge. Call (610) 546-5053 for an exact quote on your chimney - estimates are free.
Call us immediately at (610) 546-5053. We’ll review your documented photo record and written scope to determine if the issue relates to our work. If it does, we schedule a return visit under the 365-Day Done Right Promise. If it’s a new, unrelated condition, we’ll inspect and quote honestly - no automatic upsell. Call (610) 546-5053 for an exact quote - estimates are free.
We guarantee our workmanship and installation. If a DuraFlex liner, HeatShield crown repair, or Gelco cap fails due to a manufacturing defect, we handle the warranty claim with the supplier and make the replacement at no labor charge to you during the 365-day period. You don’t chase the manufacturer; we do. Call (610) 546-5053 for an exact quote on parts and installation - estimates are free.
We’re state-licensed, insured, and bonded, with credentials displayed on every page and every job. We don’t ask you to trust a badge graphic; we give you a license number to verify and a named owner, Corrine Halstead, who stands behind the work. Call (610) 546-5053 and we’ll provide whatever documentation your insurance company or homeowners association requires.
We talk it through. The Haven Standard was built on documentation, not feelings, so we’ll review your photo record and written scope together. If our work met specification but didn’t meet your reasonable expectation, we find a solution - whether that’s a re-clean, a re-inspection with a second technician, or a refund in cases where we genuinely missed the mark. The 365-Day Done Right Promise is a floor, not a ceiling. Call (610) 546-5053 and we’ll work it out.
We don’t promise dispatch windows we can’t control. What we guarantee is that a live person answers your call 24/7, that we schedule you honestly based on current availability, and that we arrive when we say we will with a text notification en route. For urgent safety concerns - a blocked flue, a suspected carbon monoxide issue, or visible chimney fire damage - we prioritize and advise honestly on whether you need immediate evacuation or can wait for a scheduled inspection. Call (610) 546-5053 and we’ll assess your situation directly.
Ready to Schedule Guaranteed Chimney Service in Wilmington?
Call (610) 546-5053 any time, day or night. A live person will answer, take your information, and schedule your NFPA 211 Level 2 inspection with camera scan and documented photo record. You’ll receive a written price before any work starts, a written warranty backed by the 365-Day Done Right Promise, and the peace of mind that comes from working with a company that’s documented 38,000 chimneys and counting. We serve Wilmington and surrounding communities including Trolley Square, the Riverfront, Forty Acres, and beyond.
Written by Corrine Halstead, Owner at Level Two Chimney Wilmington, serving Wilmington since 2009.